Gallup’s 2022 Exceptional Workplace Award winners, selected for having exceptionally high employee engagement levels, have a few things in common. A notable one is that they use their organizational culture and values to guide business decisions. “Leaders at these exceptional workplaces relied on their culture and organizational values when making decisions that affected their people. Employees, in turn, saw the organization’s values lived out through decisions, which builds trust in leadership,” according to Gallup.

Customer service is the support you provide your customers before and after they purchase your product or service. Offering timely service that consistently meets customer expectations leads to a positive experience of your brand. It helps you build trust and foster long-term relationships with customers to help grow your business.