Read the customer problem statements below. These are real problems that ELAvate has solved for our customers through training, consulting and getting results. We have highlighted some of our possible solutions after each problem. 

Sales and Service Productivity

“Sales processes are getting longer and more complex post Covid, my salespeople need to become better at building more trusting relationships with large customers and become strategic orchestrators of our key accounts.”

 “More demanding customers that have an even more price obsession are forcing my salespeople to give away too much too early. This is impacting our bottom line.”

“Our sales managers are not actively coaching their sales teams. Before we invest in sales coaching, we need to find a way to measure and improve on coaching success.”

“We have high turnover of our good B2B salespeople. This also seems to be true in our call centers. Recruiting and training new sales or service people is a huge expense!”

“We bought a CRM system, but it doesn’t make a difference in sales revenue. There is a disconnect between our sales culture and how we use data for sales success.”

“Our younger salespeople have trouble being assertive and professional with higher level executives. This is constraining them from getting larger deals.”

“Our territory salespeople are not able to motivate our distributors and dealers to market and sell our new range of products.”

“Our Call Centers are not performing well. CSAT never seems to meet our KPI and Standards. This is causing us to lose customers and repeat business.”

"Our bank branch needs to improve the ability of our service people to make recommendations to boost cross sales of financial products. They seem reluctant to do this."

"The life insurance branch managers don't coach very well. This is leading to high turnover of both new and experienced successful life agents. We need to get them supporting and motivating agent sales not driving agents away."

"My sales people are having difficulty getting time and trust with doctors/senior CXO's. How might we raise the professionalism and image of my salespeople to give us more time with doctors to discuss our solutions?"

Leadership and Teams

“We have difficulty getting employees to change to the new Post Covid environment.  Ineffective problem solving, an attitude not to improve or innovate our processes, with just the spirit of ‘let’s do things the way we always do them, why change?’ This is hurting our ability to compete.”

“Leaders in our organization seem reluctant to coach beyond asking “How are we meeting our KPI’s?” This is even more so with more virtual meetings. My managers need to be competent coaches that lead, motivate others to achieve our goals as well as to shepherd people through Covid stress.”

“We call ourselves a global company, but really, we are still HQ ethnocentric. My leaders need to be more inclusive and cross cultural savvy when managing diverse global teams or serving global customers.”

“We are having trouble assessing, interviewing and hiring high quality people for manager and sales positions. How might we improve our success?”

“We need to accelerate the leadership and coaching skills of our younger leaders. Our recent business expansion has caused a leadership gap that is hurting sales and productivity.”

“Our mid managers are unable to translate our corporate strategy to leading and motivating front liners to achieve better performance.”

“Harmony and avoiding problems seems to be the team culture in our organization. We need to improve this to solve our service and manufacturing problems to remain competitive.”

Training for Results & Success

“My corporate training never seems to get a good return on investment.”

“The corporate trainer team we have gets poor feedback from participants hurting the skill application back on the job.”

“My people love the training we provide but they don’t use their new skills on the job when they return to work.”

“We don’t have a way to measure and develop managerial talent and competence.”

“The HR department in my organization just doesn’t get it. They cannot connect our corporate strategy to developing people that drive it. Are they too focused on admin and cost? Can they see the forest through the trees? They need to become our trusted advisors, not just implementors of programs.”

“Our Sales Managers need to be more proactive in training their sales teams in product, skills, and sales strategy.”

Performance Improvement

“ Our performance management system doesn’t get us the results and improvement we want.”

“We need to be more responsive and adapt quicker to the changes in our market across all departments in our company.”

“We have run change management training, but nothing has really changed.”

“Our directors have plotted a vision for us to remain competitive. It is solid. We are having trouble translating their vision and strategy to results on the front line. It is hurting our revenue goals.”

“Getting buy in from our supervisors and frontline to adapt the new processes is a challenge. We need our customers to see a real change in our service.”

“Our production processes never seem to improve output or reduce cost. Any ideas on how to improve this?”

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