The pandemic has forced major changes in how, when, and where people work. It has also bedeviled employers. Due in part to new hybrid and remote-working models, companies are struggling to find objective ways to gauge employee effectiveness—a critical challenge as labor costs have increased and worker productivity has declined.

Gallup’s 2022 Exceptional Workplace Award winners, selected for having exceptionally high employee engagement levels, have a few things in common. A notable one is that they use their organizational culture and values to guide business decisions. “Leaders at these exceptional workplaces relied on their culture and organizational values when making decisions that affected their people. Employees, in turn, saw the organization’s values lived out through decisions, which builds trust in leadership,” according to Gallup.