Having to work with frustrating people is simply part of life. You can’t escape them. But you also don’t have to grin and bear the stress as if you have no choice. While researching for my new book, “Getting Along,” I identified eight types of difficult people.

Your friend is devastated. She’s just lost her job and looks like she’s about to burst into tears in the middle of the busy coffee shop. You don’t know what to do. You want to help her, but what do you say in this horrible situation? How do you make her feel better right now, and how can you help her get through the tough time to come?