In Lead to Win, Carla Harris delivers a guidebook for modern leaders to be influential in any environment, especially this one. She’s widely known as a public speaker hired by companies like Amazon to motivate their organizations. During our interview she was a force of nature, leaning in to every question with a level of authenticity that was palpable.

Since the pandemic began, there’s been a call for managers to be understanding and lenient with employees as they navigate the stressors the global crisis has brought on. Now that restrictions are lifting in many parts of the world, some managers are wondering how to continue to balance compassion for the people on their team and accountability for getting work done.