Starbucks Leadership: 'Everything Is Fine.' Starbucks Customers: 'Where's My Coffee?'

Starbucks customers say lines are getting long, and the wait times are probably making customers cranky as they wait 15 minutes or more for their coffee. But Starbucks says everything is fine--and that its staffing algorithm, which supposedly led to the line issue, is "upgraded," along with the company's staffing policies.