3 Ways Generative AI Will Reshape Customer Service
Customer service organisations today are fighting an uphill battle. Service agents face record case volumes, and customers are frustrated by growing wait times. Often, to manage the case load, agents will simultaneously work on multiple customers’ issues at once while waiting for data from legacy systems to load.
How To Be A 'CLOSER': Six Attributes Of Great Sales Professionals
In sales and business, we call the most effective salespeople a “CLOSER.” Sales can be a position that experiences the highest of highs and the lowest of lows. Many people have theories about how the best salesperson outperforms their peers. But I believe that no matter what the salesperson's individual style is, there are attributes all great salespeople share. The good news is that it is possible to develop these characteristics and skills through training, study and hard effort.