Robots Are Changing the Face of Customer Service

Thanks to the Covid-19 pandemic, service robot technology has been on the rise in the past few years. Self-service automated kiosks are here to stay, and robots are the future of customer service. service robots must be designed and implemented the right way, otherwise customers — and human coworkers — will avoid interacting with them. Robot technology should not simply be added as a novelty, but carefully integrated to deliver value to customers and support employees — maintaining a balance between automation and human interaction.