4 Ways to Lead During a Crisis

In a crisis, the knowledge and experience of the people in the room is always smarter than any one single person in it. This collective, networked intelligence—what we might call “the wisdom of the room”—is a critical resource for teams navigating high-stakes, complex, rapidly adapting problems. However, the wisdom of the room is not something that teams can automatically use, especially during chaotic situations. Teams are often more productive and creative when they add cognitive diversity and include different skill sets, backgrounds, and perspectives.