Though they might look like the same people, those who left the office at the start of the pandemic have dramatically different priorities, expectations, and needs than those who are returning today, according to Microsoft’s second annual Work Trend Index.

The people who come to you for training have many reasons for doing so, but there is one thing they all need, and that is for you to be grounded, clear and fully present. When you are, that gives them the emotional and energetic space to tap into their own sense of psychological safety and truly absorb the lessons and learning you make available to them.