How to Thrive Emerging Era (Impact)

“We are out at sea, having pushed away from one shore yet still a distance from the other side. Like sailors who can’t see their destination but can still see the shore they have just left, we are pulled by memories of the security and familiarity we once experienced. In the face of this reluctance, success rests in going forward,” say Oren Harari and Nicholas Imparato, in Jumping the Curve. Here, Harari offers some astute observations on customer service and changing strategic imperatives.