How well you inspire trust with your B2B customers can be your competitive advantage or kill the sale. Effectively building trust leads to healthy long term customer relationships that is a win for both you and your customer. With customers limiting their “exposure” to salespeople, quickly establishing trust is a must to move the sales process forward.  Dale Carnegie research states 81% of customers are more likely to buy again from a salesperson they trust.

If I could jettison all my responsibilities and just “sell” I would be very happy as I enjoy being a salesperson and have no reservations as being labeled as one! In my decades in Asia, I have found the word “salesperson, salesman, saleswoman” can carry a low image. Some companies are even calling salespeople as “marketing executives” or other fancy misnomers to make up for this perceived low-image job.

How well you inspire trust with your B2B customers can be your competitive advantage or kill the sale. Effectively building trust leads to healthy long term customer relationships that is a win for both you and your customer. With customers limiting their “exposure” to salespeople, quickly establishing trust is a must to move the sales process forward.