
Sales Blogs
ELAvate Service Skills are the B2B Salesperson’s Customer Loyalty Advantage during Covid
Sales strategy experts have determined during Covid the number one strategy to protect and grow revenue is to focus on keeping your existing customers loyal. The B2B salesperson does this by demonstrating excellent customer service skills with an attitude of servant leadership. Excellent customer service is the doorway to farm accounts to expand revenue.
Leveraging the Power of Emotion to Improve Service
by Bruce R. Hammond, Ph.D. and Todd Beck