Let’s face it—nobody sets out to create a toxic workplace. However, sometimes, that’s just what you end up with. I should know since a few years ago I wrote a book on the topic called Wait, I’m Working With Who?!?

As a leader, you likely started with the best intentions, creating a team that produces great results. Yet, despite your best efforts, workplace cultures can sour. The hardest part? You might be the last to know.

Social media has undoubtedly revolutionized the way we communicate and connect with others. Platforms like Facebook, Twitter, and Instagram have become integral parts of our daily lives, allowing us to share thoughts, experiences, and emotions with just a few taps on our screens. However, this digital transformation has also had a significant impact on language and communication. In this blog post, we will explore the various ways in which social media has influenced our language and communication patterns.

Just because you’re communicating, it doesn’t mean you’re doing it well. At the core of every great relationship is great communication. The same is true of great teams. Effective communication is necessary for any leadership team to work together cohesively, engage employees, and create loyal customers. Some of the symptoms of poor communication include disconnection, gossiping, and inefficiency.

If you can’t remember the last time you apologized: congratulations, you are perfect — or at least you believe you are. For the rest of us, apologizing is a common, if difficult, part of life. Among the earliest lessons imparted to children is the art of saying sorry, yet these skills don’t always transfer neatly to adulthood. Relationships are messy and both parties often have some level of culpability. However, the biggest obstacle to apologetic bliss isn’t a complicated argument — it’s self-protective motivations.

Growing up, my Indian immigrant parents instilled in me an incredibly strong work ethic. My father would always say, “Keep your head down, work hard, and you will be recognized.” Unfortunately, that advice has not always served me well in my career in corporate America. While I was working hard, I wasn’t managing up. I kept my head down working and working some more, busy trying to make an impact.

Communication makes the world go round. It facilitates human connections and allows us to learn, grow, and progress. It's not just about speaking or reading, but understanding what is being said -- and in some cases what is not being said. Communication is the most important skill any leader can possess.

Speaking virtually can be an enormous challenge if you want to inspire your audience. After all, listeners don’t receive the usual visual cues from a virtual speaker, nor do they hear the presenter’s voice with the same clarity that characterizes in-person communication.

An ongoing argument my husband and I have — which has become more contentious during the pandemic — is about how many friends we should have. We both have one or two close friends and siblings we like to spend time with. Plus, we are busy parenting two young boys who sap most of our energy. As a textbook introvert, this feels like plenty of friends to me.

Are you tackling a new and difficult problem at work? Recently promoted and trying to both understand your new role and bring a fresh perspective? Or are you new to the workforce and seeking ways to meaningfully contribute alongside your more experienced colleagues? If so, critical thinking — the ability to analyze and effectively break down an issue in order to make a decision or find a solution — will be core to your success.

Being great at sales is, in part, being great at asking questions.

The reason – questions help you understand your buyer’s situation and, just as important, your buyer themselves. This helps you co-create a solution with them that provides value to both parties.

Matt Dailey, a software engineer for a data management company, was managing a team with an engineer who wasn’t performing well. This was clear to Dailey—and to the employee. Yet, as I describe in my new book Mastering Community, Dailey said he “wasn’t bridging the gap of how to make the situation better.” His team missed their deadline.

If this year’s resolutions reflect previous years’ resolutions, 80% of people will fail. Why such little success? Unfortunately, the seeds of failure are built into the resolutions themselves. Though crafted with good intentions, these resolutions are all framed as outcomes. For example, losing weight isn’t something you do; it’s an outcome of other things you do (e.g., change your diet, exercise).

The Millennials are a generation who experienced an up-economy during their childhood but a declining one as they came of age. Generation Z is a population that endured a down economy during childhood but are hopeful it will be up as they come of age. The last twenty years have been tumultuous. Over time, culture has evolved. Commerce changed rapidly, and information has increased each year.

Understanding others, how they process information, how they like to receive information, how they like to interact, allows us to build a good working relationship which is critical to persuasion. It is important to note that building a good working relationship is an ongoing process. It means you continue to understand each other so you can communicate well.

Communication is a critically important part of doing business, but not everyone comes equipped with flawless communication skills. In fact, many professionals struggle when it comes to effectively interacting with business leaders, other employees and prospective customers. Unfortunately, the cost of bad communication habits could be the loss of career opportunities, potential clients or business deals.

From less social interaction to more opportunities for autonomy, if you’re an introvert, chances are you’ve enjoyed working remotely over the past year plus. On the other hand, if you’re an extrovert, you may have found yourself less productive and more irritable at home, struggling to recreate the external stimuli you had in the office to motivate you.