Everybody needs sales skills. We all have something we want others to buy into, whether it’s an idea we have, a proposal we want supported, or a product we are pushing. When our pitch is successful, others help us achieve our goals. When it’s not, we feel disappointed (and often less wealthy than we had hoped). I learned to sell when I was building my company, leadership communications firm The Humphrey Group, over a 30-year period.

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, but many times, companies have hard and fast rules for how to engage with these customers, leaving employees in the position of facing anger, frustration, yelling, and even sometimes rage.

If leaders want to build a workplace that better prioritizes mental health, the buck stops with them. At the Fast Company Innovation Festival, three executives - Elyse Cohen, executive vice president of social impact and inclusion at Rare Beauty; Andy Dunn, CEO at Pie; and Linus Karlsson, chief creative officer at Ikea - spoke transparently about their own experiences with and research about mental health at work.

More than ever, adversity is a hot topic right now. In our current economic, political, and social landscape, adversity is being felt to degrees we really haven’t witnessed before. And while the majority of people might see that as a negative, I see it as a launching pad to developing a missing ingredient in today’s leadership culture—resilience. Not only do leaders need to possess resilience for themselves, but they need to demonstrate it for their teams.

Artificial intelligence has the power to automate and streamline countless business processes and improve efficiency across just about every sector. However, AI tools (and the humans using them) need guidance and training to perform to their full potential, which makes strong leadership more important than ever. Below, members of Forbes Business Development Council discuss the leadership skills that are still relevant in the age of AI.

Everybody needs sales skills. We all have something we want others to buy into, whether it’s an idea we have, a proposal we want supported, or a product we are pushing. When our pitch is successful, others help us achieve our goals. When it’s not, we feel disappointed (and often less wealthy than we had hoped). I learned to sell when I was building my company, leadership communications firm The Humphrey Group, over a 30-year period.

It's probably the most famous challenge in sales, to say nothing of an increasingly dreaded interview question: "Sell me this pen." Even if people didn't know it before, the 2013 movie The Wolf of Wall Street made it famous. And the images of would-be salespeople foundering, trying to describe the positive attributes of a pen without any real sales strategy, are hard to forget once you've seen them.

Even if you don’t follow politics, you probably know that there is a Presidential Debate this Thursday evening.  Both candidates are preparing for the debate – albeit it differently – and you could say that because the debate will not have a live audience, there are similarities between the debate preparation and the preparation for an important sales presentation to land a big client.

Artificial intelligence has the power to automate and streamline countless business processes and improve efficiency across just about every sector. However, AI tools (and the humans using them) need guidance and training to perform to their full potential, which makes strong leadership more important than ever. Below, members of Forbes Business Development Council discuss the leadership skills that are still relevant in the age of AI.

When faced with an underperforming employee, you may instinctively turn to formal training sessions as a solution. But while training is undoubtedly valuable, it’s not the best fit for every situation. As learning and performance strategist Jess Almlie shared in a recent post, “Sometimes, it doesn’t matter how fantastically designed our learning solutions are because training alone won’t address the root cause of a problem.”

When management theorist Peter Drucker coined the term knowledge workers in 1959, most people had no idea what he was talking about. Since then, knowledge workers have come to rule the world. Today, seven of the world's 10 most valuable companies are tech com­panies, the ultimate workplace for knowledge workers. But now, 65 years after the knowledge economy was born, we're about to be ushered into the wisdom economy.

In a world where artificial intelligence is no longer the stuff of science fiction, but a driving force in our daily lives, it's crucial to equip ourselves with the right skills to navigate this new landscape. Whether you're a fresh graduate, a seasoned professional, a technical person, or can barely use a smartphone - these five skills will help you transform from an AI novice to a veritable AI ninja, ready to thrive in the age of artificial intelligence.

My wife and I add plants to our perennial gardens each year. She chooses the plants and decides where they should be placed, and I have the important job of digging holes. One thing I have excelled at in my hole digging responsibilities is cutting into the coaxial cable that makes up our dog’s invisible fence, rendering it useless each time. As long as I know where the break is, I can splice it back together again.

Transitioning from a top salesperson to an effective sales leader is more than just a promotion—it's a significant step up that demands new skills and perspectives. And it’s risky. Elevating top sales performers into sales leadership roles doesn’t naturally make them effective sales coaches. They may not possess the skills or desire to transition into leadership roles, potentially leading to misalignment and dissatisfaction.

Successful salespeople possess many skills. They need the confidence to present sales pitches, the motivation to increase sales for their organization, and the passion and knowledge to promote your product or service. However, their most essential skill may be emotional intelligence. High-level sales involve emotionally connecting with customers. Creating genuine connections means understanding and harnessing your own emotions as well as your prospects’ and customers’ emotions.

If you've ever worked the front lines, where you're directly dealing with customers, you know that sometimes, a customer can't be satisfied. It's always a challenge dealing with a difficult customer, but many times, companies have hard and fast rules for how to engage with these customers, leaving employees in the position of facing anger, frustration, yelling, and even sometimes rage.

As a leader, one of the most significant challenges you face is managing your time effectively. With countless demands on your attention, it’s easy to get caught up in the urgency trap, where you find yourself constantly putting out fires and neglecting the truly important initiatives that drive your organization forward. To overcome this challenge, you need a powerful tool that can help you prioritize your responsibilities and stay focused on what matters most.

BambooHR recently released its quarterly Employee Happiness Index report, showing employee happiness is down 5% year over year, hitting a four-year low. The survey revealed some bright spots, with construction remaining the happiest industry and education achieving the highest June scores the sector has seen in four years. Still, the results raise concerns, given the steady decline in employee satisfaction since 2020.

Although there is an endless list of leadership habits that differentiate high performers from the rest, some of the most wildly celebrated traits in popular articles rarely move the needle according to science. There is often a direct contradiction between the leadership attributes we celebrate and those that actually contribute to leaders’ success.

When it comes to the stuff that strong relationships are made of, there is no more precious commodity than trust. It takes time to establish and can be broken in a heartbeat. But those who achieve the highest levels have demonstrated over and over again the same patterns of behavior that make building trust look easy. Be reliable. Fundamental to trust is reliability. If you say you'll do something, you'll do it.