14 Secret Ingredients for Successful First Line Leadership

Overseeing approximately 80 percent of the workforce, first line leaders are possibly the most significant group of leaders in an organization. They are the key drivers in transforming business strategies into results through their people. Skilled first line leaders have a direct positive impact on ELAvating team productivity, employee engagement, and customer satisfaction.

So what are the key skills and attributes of effective first-line leaders all over the world? MHI Global Inc., a TwentyEight Inc. company, had set out to find the answer. They conducted a “critical incident” study gathering 464 responses—real world stories of leadership excellence—from employees at all levels from over 39 countries, representing all major global regions.

Recently, they published the study results and offers a fresh model of successful first-line leadership, outlining 14 skills encompassing the following four “core capabilities” that boost the engagement and performance of individual contributors:

•    INVOLVE
•    ENCOURAGE
•    GUIDE
•    DEVELOP

The research report “The Universal Leader: A Single World Voice on Superior First Line Leadership” was developed based on the information collected. The “wheel” model below represents the findings from the research. Remarkably, the interpersonal dynamics between first-line leaders and their teams – as well as the essential leadership skills for success – appear consistent around the world.

Download to read the complete research report and spice up the leadership development of your first line leaders. Discover the key ingredients—the secret sauce—that will ELAvate the success of your first line leaders!