Scaling Up Cash | Why Your Revenue-to-Cash Cycle Starts With Your Sales Team: How to Make Your Sellers More Effective

One thing is certain: To every business on the planet, cash is the equivalent of oxygen. Without cash, your company will suffocate and go out of business. As with oxygen, if you don’t have enough cash, your business will limp around in a zombie-like state, struggling to take advantage of opportunities to fuel growth.

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7 Ways to Create Engaging Learning Experiences

What we’ve learned from the sudden shift to remote work is that people are generally quite positive about technology adoption to support their work and learning requirements. Many learning and development (L&D) professionals have scrambled to keep the lights on during the COVID-19 pandemic but, at the same time, they have taken the opportunity to evolve learning experiences into the digital era.

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Build a World-Class Customer Experience in 3 Steps

He started out as a software professional, working with multinational companies. Then 13 years ago, Sreenivas Dasari pivoted to something entirely different, helping launch the 7 Food Court along a busy stretch of highway between the south Indian cities of Hyderabad and Vijayawada. The gleaming rest stop offers travelers a place to refuel with hearty local fare like dosas and idlis, while teenagers mill around sipping cold drinks from the Thick Shake Factory.

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How to Get Employees to (Actually) Participate in Well-Being Programs

The COVID-19 pandemic has had far-reaching and long-lasting implications for individuals across all aspects of life – health, family, work, and more. Given the impact the pandemic has had on employees, many organizations were prompted to examine the support they provide to them. According to Gartner’s 2020 Well-Being Benchmarking Survey, over three quarters of the 77 U.S.

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Professionals Need To Stop Making These 14 Communication Faux Pas

Communication is a critically important part of doing business, but not everyone comes equipped with flawless communication skills. In fact, many professionals struggle when it comes to effectively interacting with business leaders, other employees and prospective customers. Unfortunately, the cost of bad communication habits could be the loss of career opportunities, potential clients or business deals.

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Six Clues Your QBRs are Box-Checking Exercises and How to Fix Them

Quarterly Business Reviews (QBRs) have been a mainstay for key account management for some time. But just a few years ago they—and for that matter, the whole customer success function—were the new kid on the block. And they were difficult to pull off. It was hard to get the right data, hard to build a case for value, hard to predict success and alter implementations.

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How Nimble Is Your Sales Planning?

B2B selling involves a myriad of choices about how to engage with customers. Sales organizations and salespeople spend an enormous amount of time planning which customers and prospects to spend time with and what messages to focus on. Typically, a high-level annual plan anchors more detailed quarterly plans which get broken down into even more granular periods.

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