Forget Resilience, Improve Your Uncertainty Tolerance

Your brain is a prediction machine, meaning that when things don't go as planned, there can be significant consequences. You’ll have experienced this many times. That tight feeling in your chest when receiving adverse news. That sinking feeling when a decision you made starts to look like a costly mistake. That anxiety when your schedule changes at the last minute. We're all human.

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Critical Thinking Is About Asking Better Questions

Are you tackling a new and difficult problem at work? Recently promoted and trying to both understand your new role and bring a fresh perspective? Or are you new to the workforce and seeking ways to meaningfully contribute alongside your more experienced colleagues? If so, critical thinking — the ability to analyze and effectively break down an issue in order to make a decision or find a solution — will be core to your success.

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5 Required Skills for Leading Change

A critical aspect of effective leaders today is the ability to lead change. Indeed, many would argue that the most distinguishing difference between people we identify as good managers and those we deem to be great leaders is that leaders are adept at bringing about change.

Most organizations are struggling with potential disruptors, including digital transformation, increasing global competition, and changing customer expectations.

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Sales Training vs. Sales Coaching: What’s the Difference

Although sales training and sales coaching both aim to improve a sales team’s performance, each process follows a unique approach.

Sales training equips reps with the tools they need to get started, but sales coaching is what allows for an individual’s continued growth over time. To ensure success, it’s important to understand how these two pieces work together, and when each should be used in your organization.

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Customer Perception: What It Is, Why It's Important, and How to Improve It

The constant connectivity. The steadfast march of technology. The "know everything" environment. It's all changing the way you, me, and your customers perceive a company or brand. In some cases, our perception is influenced by word of mouth — recommendations from friends, online reviews, tweets, and Facebook rants. In other cases, it's our own experiences — both online and off — that shape the way we think about a brand.

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The Salesperson's Guide to the Soft Sell

Imagine that you’re a prospect working with two salespeople from competing companies at the same time: one uses hard sell tactics and the other uses soft selling techniques.

The first sends you an obviously canned email asking for a five-minute call, followed up with a demo, the demo with a pitch — and before you know it, they're asking for the close.

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Four Steps To Lifting The Lid On Your Potential

Do you feel like you’ve hit a wall in your success – either in your personal life or professional development? Like there’s nowhere else to go but down or sideways? Being stuck and not knowing what to do about it is one of worst feelings in life, no matter who you are and what you do. But the good news is there’s a way to get un-stuck, and it starts with you and your leadership ability!

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